Everything You Need to Know About Customer Service 

Tuesday, April 18
11:30 am - 1:00 pm
TCEA Conference Center
3100 Alvin Devane Boulevard, Building B, Austin, TX 78741 (map)

Free for TSAE Members / $20 Non-Member
CAE Hours: 1

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About the Program

Creating an exceptional customer experience is important and part of your association’s brand.

This session led by humorist, customer service expert and dog trainer Donna Fuller will explore the skills you need to create a foundation of happy members/customers, referrals and an experience that will set your organization apart from others! 

About the Speaker

Donna Fuller has twenty years of customer service experience delivers presentations to enthusiastic audiences across Central Texas. Her record-breaking sales success as pet nutritionist, dog trainer, veterinary pharmaceutical rep, and animal advocate is the foundation to her entertaining training session. 

About Learn@Lunch

Learn @ Lunch is a quick and easy way to get education and networking with little interruption to your work week. Bring your lunch, meet with your peers and learn about some of today's hottest association topics from a speaker or in an idea-sharing setting while you eat. (Includes 1 CAE hour)

Sponsored by:


2017 Schedule

  • February 7 (Austin Board of Realtors)
  • March 7 (Texas Nurses Association)
  • April 18 (TCEA)
  • May 23 (Texas Nurses Association)
  • June 13 (Texas Medical Association)
  • August 22 (Austin Board of Realtors)
  • October 17 (Texas Medical Association)
  • November 14 (Texas Association of School Business Officials)


Transfers/substitutions are welcome prior to the date of the program. Cancelations received in writing at the TSAE office five (5) business days prior to the program will receive a refund – minus a 20% percent handling fee. If you do not cancel or transfer prior to the program date, the entire fee is non-refundable.

TSAE is a CAE Approved Provider. Every program that we offer which qualifies for CAE credit will clearly identify the number of CAE credits granted for full participation, and we will maintain records of your participation in accord with CAE policies.