Webinar: Service Recovery
October 30, 2024, 12:30 pm
– 01:30 pm
Virtual
Service Recovery
Turn Misunderstandings Into Opportunities for Loyalty
What You Will Learn
- Discover why jumping in to fix a problem is a Connection Crasher.
- How empathy is the key to connection.
- Become aware of the trigger words, actions, and behaviors that anger, frustrate, and irritate your customers.
- Why freebies are expensive and what to do instead to build true connection and loyalty.
Summary
Use the Deflate, Relate, Elevate Formula to create raving fans!
Even with the best-laid plans, mistakes happen. Things go wrong. Your customers get frustrated, angry, upset, or even move to your competition. However, when handled with care and empathy, these misunderstandings can actually increase trust, create lasting loyalty, and build stronger relationships. Bonus: no more discounts, freebies, or giveaways. In this workshop, the Deflate, Relate, Elevate framework will prepare you to turn these misunderstandings into opportunities and create connection. You'll learn how to deflate intense situations, relate through empathy, and solve the issue with a happy client, and bottom line.
Presented by: Erin O'Malley