Webinar: Personal Customer Service in a Digital Age
April 14, 2026, 12:30 pm
– 01:30 pm
Webinar
What You Will Learn
- Learn how to effectively blend digital tools and self-service platforms with a personalized, memorable customer service experience
- Recognize opportunities to elevate both online and in-person interactions to meet the expectations of today's tech-savvy members
- Apply practical strategies to strengthen member or customer satisfaction, manage feedback, and foster loyalty in a digital-first environment
Summary
In a world where automation, AI, and self-service tools are becoming the norm, exceptional human customer service stands out more than ever. This session explores how today’s teams can deliver personalized, memorable experiences—without sacrificing efficiency or the benefits of modern technology.
Attendees will learn how to blend digital tools with genuine connection, recognize opportunities to elevate interactions, and adapt communication styles to meet the expectations of today’s tech-savvy members. From managing online reviews to crafting meaningful in-person moments, this class offers practical strategies to strengthen member/customer satisfaction and build lasting loyalty in a digital-first landscape. Whether you are in the membership arena, managing volunteers or selling to associations...ALL of these require stellar customer service to be successful.
Presenter
Russ Webb, CAE
Russ Webb, CAE is the Executive Director of the Bay Area Apartment Association.